Privacy Policy

Privacy Policy

Last Updated: 1Jan24

Enchow store ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Enchow.

Information We Collect

When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information Collected:

  • Device Information: Includes your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
  • Order Information: Includes your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Customer Support Information: Includes any additional information you provide when you contact us for support.

How We Use Your Personal Information

We use the information we collect to:

  • Fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information https://www.shopify.com/legal/privacy/merchants.

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information: https://support.google.com/adsense/answer/9898?hl=en#:~:text=First%2C%20we%20make%20sure%20that,communicating%20account%20information%20to%20you.

You can also opt-out of Google Analytics: https://support.google.com/analytics/answer/7686480?hl=en

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at help@enchow.com.